ITIL-4 Strategist Direct Plan, and Improve

Categories

ITIL

Description

What is ITIL-4 Strategist Direct Plan, and Improve?

OVERVIEW:

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Learning Objectives:

* The integration of different value streams and activities to create, deliver and support IT-enabled products and services

* The influence and impact of Agile and Lean ways of working

* How Agile and Lean can be leveraged to an organization’s advantage

* A practical and strategic method for planning and delivering continual improvement with necessary agility

Exam Details

Type: Forty (40) multiple choice carrying 1 mark each.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
Pass Score:70% (28of 40)

Course Outline:

* Make the right digital investments

* Realize and deliver digital products and services quickly

* Provide digital products and services that are highly resilient to disruption

* Ensure that the service consumer realizes value from the digital products and services

* Assure conformance of activities with governance, risk and compliance requirements