ITIL® 4 Foundation

Description

ITIL® 4 Foundation?

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Course Outline

* Understand the key concepts of service management

* Understand how the ITIL guiding principles can help an organization adopt and adapt service management

* Understand the four dimensions of service management

* Understand the purpose and components of the ITIL service value system

* Understand the activities of the service value chain, and how they interconnect

* Know the purpose and key terms of 18 ITIL practices

* Understand 7 ITIL practices

Learning Objective:

*Live Virtual Classes.

*Self-Paced Recorded Lessons.High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26

* processes and functions map to the new ITIL 4 model

* The seven Guiding Principles of ITIL 4

* ITIL’s new Service Value Chain

* The four dimensions of Service Management

* The 34 ITIL practices, with a focus on 18 of these

* Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value